SLA

SLA for Products ordered and associated services, as provided by Groft AS (“The Provider”)

The Provider provide the use of Products ordered and associated services, collectively referred to as the Software Service

The Service shall have the best possible uptime The Provider reasonably can provide, except for notified periods of updating or maintenance.

The Provider holds a staff of qualified staff that will provide necessary support and corrections to the Software Service in case of downtime. These services will be provided during working hours and shall have a reasonable efficiency. Support services may be provided by The Provider’s partner.

The Provider does not hold any responsibility for loss of access to Software Service and cannot be held liable for any losses whether direct or indirect because of loss of access.

Notices of downtime and other circumstances influencing the service, shall be provided to the user. Notification of planned downtime during working hours will be provided in due time.

Working hours will be normal working hours in Norway; 8 AM – 4 PM, CET.